Support

Already Purchased? Download Your Product or Find Your License Code

If you have purchased the Radar Simulator and wish to download your product or obtain your license code, please click this link: https://app.lemonsqueezy.com/my-orders

System Requirements
Mac: Apple Silicon or Intel Mac, macOS 
Windows: Windows 10/11 64-bit

Internet connection required for download, training video access, and license activation.

Need help with the Nav Sim Academy Radar Simulator?

We want the simulator to be easy to install and use. If you run into a problem, please check the basic information below before contacting support.

Before Contacting Support

Please make sure you have:

• Downloaded the correct installer for your computer.
• Installed the latest version available from your purchase/download page.
• Restarted your computer after installation if the simulator does not launch.
• Confirmed that your computer meets the system requirements.
• Checked your purchase email for download links, license information, and training video access.

Installation Help

The Radar Simulator is available for compatible Mac and Windows computers.

If you are having trouble installing or launching the simulator, please include the following information when contacting us:

• Whether you are using Mac or Windows.
• Your operating system version.
• A brief description of what happened.
• Any error message you saw.
• A screenshot, if available.

This helps us understand the problem more quickly.

License or Download Issues

If you cannot find your download link, license key, or purchase email, please contact us using the email address you used when purchasing the product.

Include your name and order number if available.

Training Videos

Training videos are included with the Radar Simulator. Access information is provided after purchase.

The videos are intended to help you get started and walk through the simulator lessons at your own pace.

Refund Requests

We offer a 14-day full money-back guarantee.

If the product is not right for you, contact us within 14 days of purchase and request a refund.

For details, please see our Refund Policy.

Contact Support

For support, email:

support@navsimacademy.com

Please allow a reasonable amount of time for a reply. Support is provided by email and is intended for installation, download, license, and basic product-use questions.

Support does not include general computer repair, operating system troubleshooting, boating instruction, navigation advice, or support for unrelated third-party software or hardware.

Important Safety Note

The Radar Simulator is an educational training aid. It is not a navigation device and must not be used for actual vessel navigation, collision avoidance, or emergency decision-making.